Our unique methodology enables Decision Dynamics to offer unconditional satisfaction at an optimal cost in an accelerated time frame.

Preparation for the Process Assessment and Gap Analysis Engagement
Preparation for the Process Assessment and Gap Analysis Engagement is an integral step with high return that increases engagement efficiency, reduces your cost and prepares your line management / staff for the Process Assessment.

• Upon agreement that Decision Dynamics will conduct a Process Assessment / Gap Analysis to target areas of opportunity, Decision Dynamics customizes a detailed pre-engagement questionnaire that is designed to obtain a preliminary understanding of the sale to cash portion of your business. Topics cover all key organizational structure / system / staffing components which range from policy through cash application as well as credit strategy.
• As Decision Dynamics reviews this information in detail prior to the start of the engagement we are better prepared to initiate a productive Process Assessment upon arrival at your company.

Process Assessment
The Process Assessment covers all phases of the business processes from the point of sale through the posting of cash, which includes organizational structure and all related systems.

• The Process Assessment takes place on site at your credit and collection operation. Decision Dynamics has developed a comprehensive review / analysis which results in a precise picture of your sale to cash cycle.
• Daily meetings to discuss issues and enhancement / improvement opportunities are held with management during the review in order to ensure excellent communication and understanding as the engagement progresses.
• The Process Assessment will focus intensively on issues that are impediments to receiving payment.

Gap Analysis - Benchmarking
This portion of the analysis includes Benchmarking and compares your credit and collection current state to best demonstrated practices.

• During the review Benchmarking relative to the client's line of business and geographical marketing area is carried out.

Issues/Imperatives and Solutions
The Process Assessment identifies all key Best Practices and opportunities for improvement in performance.

• Decision Dynamics defines your own Best Practices, that can be expanded / leveraged, as well as opportunities for process enhancement. Decision Dynamics describes each issue in detail with a corresponding imperative and solution.